Most firms modernize technology. We deliver outcomes.
At MO, we help government agencies improve outcomes in health and benefits service delivery. We combine service design, data science, product management, AI, and engineering to build solutions grounded in holistic understanding of how government services work end-to-end: from the people who rely on them, to the staff who deliver them, to the systems and processes that support them. This is what makes real outcomes possible.
Whether we’re modernizing a digital platform, improving a benefits workflow, or helping leaders make informed decisions with data, our focus is the same: making service delivery measurably better, faster, and more efficient.
Digital Product Development
Making digital benefits delivery succeed in practice, not just on paper.
We design, build, and continuously improve digital products that help agencies deliver better services at scale. From mobile applications and public-facing websites to enterprise platforms and system integrations, we create user-centered solutions that are accessible, secure, and built to evolve with changing mission needs.
Our teams combine product strategy, design, and engineering to deliver solutions that work in the real world, over the long term.
Capabilities
- Mobile application development
- Web application development
- Digital product management
- UX/UI design
- Full-stack engineering
- API development and integration
- Legacy system modernization
- Enterprise system integration
- Agile product delivery
- Stakeholder engagement
- Strategic communications
- Facilitation and workshops
- Workforce enablement
- Training and adoption support
- Field operations and user engagement
Service Design & Customer Experience
Improving services by understanding the people who use them and the people who deliver them.
Technology alone rarely fixes a broken service. We help agencies understand the full service experience by examining policies, workflows, systems, and human interactions together.
By magnifying our human-centered practices with the help of AI and data analytics, we rapidly uncover barriers, identify opportunities, and redesign experiences that improve outcomes for both customers and staff.
Capabilities
- Service design
- Human-centered design (HCD)
- Data aggregation and insights mapping
- Data visualization
- Stakeholder interviews
- User research
- Journey mapping
- Service blueprinting
- Concept design and testing
- Interaction design
- UX research and testing
- Persona development
- Workflow redesign
- Omnichannel experience design
- Accessibility and inclusive design
Data & Analytics
Turning fragmented data into actionable insights to measurably improve service delivery.
Leaders need more than dashboards—they need visibility into how services perform, where friction exists, and what actions will create meaningful improvement.
We help agencies connect and operationalize data across systems, programs, and service touchpoints to create a unified understanding of customer experience, operational performance, and mission outcomes.
By combining analytics with service design, we help organizations understand not only what is happening, but why.
Capabilities
- Data strategy and governance
- Data integration and orchestration
- Analytics and reporting
- Dashboard development
- KPI development
- Performance measurement frameworks
- Executive reporting
- Journey analytics
- Impact analysis
- Data infrastructure and automation
- AI-assisted insights and summarization
Platform Engineering & Modernization
Building and modernizing secure, scalable platforms that support mission-critical services without disruption.
Modern service delivery depends on reliable infrastructure. Our DevSecOps approach incorporates security from the outset, not as an afterthought, so we can safely build and operate platforms that ensure systems are secure, interoperable, and resilient.
Our engineering teams build flexible, platform-agnostic solutions that help agencies avoid vendor lock-in and scale capabilities across the enterprise.
Capabilities
- DevSecOps
- Cloud engineering and architecture
- AWS cloud services
- Hybrid cloud environments
- Systems architecture
- DevSecOps and continuous delivery
- Platform modernization
- CMS and Drupal development
- API-first architecture
- Enterprise integration
- Interoperability enablement (FHIR, APIs)
- Performance monitoring and optimization
- Enterprise standardization and scaling
AI & Intelligent Automation
Strategically applying AI to solve real mission challenges.
AI creates value when it improves how services are delivered. We incorporate AI into our day-to-day operations to drive efficiencies across all of our services. This allows us to use the power of modern technology to reduce administrative burden, improve decision-making, and accelerate service delivery.
Capabilities
- AI strategy implementation support
- AI use case identification and prioritization
- Rapid prototyping and experimentation
- LLM and copilot implementation
- Workflow automation
- Human-in-the-loop solutions
- Data preparation and readiness
- Responsible AI implementation
- AI governance
- Explainability and model observability